 |
 |
Aeron Help Desk General FAQ |
|
|
|
|
|
|
|
What is Aeron Help Desk?
|
|
|
|
|
Aeron Help Desk is a service management software designed to help you refine and
accelerate the process of tracking, resolving and auditing incidents (calls) by
sustaining the best practices for operating and implementing IT service support
in companies.
As a web based software solution it is accessible at any time and from any place
in the world.
|
|
|
|
|
|
Who should use Aeron Help Desk software solution?
|
|
|
|
|
Aeron Help Desk is intended for businesses of any scale who need to organize or improve
their customer support. It facilitates adequate service delivery to the end-users
whether they are external or internal customers.
|
|
|
|
|
|
Can we integrate Aeron Help Desk with our support email address?
|
|
|
|
|
Yes. You can integrate Aeron Help Desk with your support POP3 email address and
automatically create incidents from the email. If your service user prefers the
email communication, one may do so, while your support staff retains the benefits
of systematic incident tracking and management over the help desk software.
|
|
|
|
|
|
How can I send feedback of a feature request for a future version of Aeron Help
Desk ?
|
|
|
|
|
We greatly appreciate any suggestions for new features. Please submit feature requests
through our Feedback Form or mail us at sales@aeronhelpdesk.com. Our software
engineers review these reports regularly and consider them when planning future
product releases.
|
|
|
|
|
|
Can I try Aeron Help Desk before I buy it?
|
|
|
|
|
Yes. You may access our fully functional version of Aeron Help Desk in Live Demo
Section.
|
|
|
|
|
|
How can I purchase Aeron Help Desk?
|
|
|
|
|
The easiest way to purchase it is to place your order online.
|
|
|
|
|
|
How can I report a bug in the application or an error in the documentation?
|
|
|
|
|
Please submit bug reports, documentation errors, and feature requests through our
Feedback form. Our software engineers review these reports and do their best to
address these requests in the next product release cycle.
|
|
|
|
|
|
What is the version number of the latest release?
|
|
|
|
|
You can check the latest version number in the news column on the Aeron Help Desk
web pages.
|
|
|
|
|
|
Does Aeron Help Desk support other web browsers than Internet Explorer? For example:
Netscape, Mozilla, Firefox?
|
|
|
|
|
The current version of Aeron Help Desk does not support other browsers, Microsoft
internet explorer only, however we do plan to support other browsers in the future
versions.
|
|
|
|
|
|
What are system requirements for the correct installation of Aeron Help Desk?
|
|
|
|
|
OS: Windows 2000, Windows 2003, Windows XP Professional
Web server: Windows® 2000 (IIS 5.0) or Windows® XP (IIS 5.1) or Windows® 2003 (IIS
6.0)
Microsoft .NET Framework Version 2.0
MS SQL Server 2005 Express or MS SQL Server 2005
|
|
|
|
|
|
Is the software hosted on your Servers or should we get our own domain and host
it ourselves?
|
|
|
|
|
Aeron Help Desk offers different editions for different users, Small and Medium
scale bussiness to the large corporates. You may make a choice by opting for the
different cost effective plans.
|
|
|
|