 |
 |
AERON HELP DESK SOFTWARE |
|
|
|
|
A source of technical support for hardware or software. Help desks are staffed by
people who can either solve the problem directly or forward the problem to someone
else. Help desk software provides the means to log in problems and track them until
solved. It also provides the management information regarding support activities.
|
|
|
|
|
|
|
|
|
|
Comprehensive tools for managing your IT infrastructure
|
|
|
|
|
Utilize Aeron web based help desk software to guarantee your support is just a click
away 24 hours a day, seven days a week. AERON offers a robust, easy to manage application
that allows you to support all of your organizations' department's – whether they
are ten or hundred.
|
|
|
|
|
|
|
|
|
|
|
Multi-channel Help Desk Support Software
|
|
|
|
|
AERON Help Desk Software is uniquely designed to allow you to provide several types
of help desk support with one integrated solution. Whether you need a knowledge
base to answer commonly asked questions or a robust ticketing solution, AERON help
desk software is comprised of a number of modules that are seamlessly integrated
into one solution to meet all of your needs.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
This complete Help Desk solution enables you to:
|
|
|
|
|
 |
Customize the Help Desk portal to meet the specific support needs of your employee
base.
|
|
|
Prioritize and manage work orders centrally through your help desk trouble ticket
system.
|
|
|
Track assets and manage purchasing and receiving.
|
|
|
Improve help desk processes through on-demand surveys and reports .
|
|
|
Secure access from any Web browser, anytime and anywhere.
|
|
|
|
|
|
|
|
|
|
|
|
By offering support through AERON Help Desk Support, your employees benefit from:
|
|
|
|
|
|
|
The ability to receive on-demand support 24/7 .
|
|
|
The capability of checking the status of work orders submitted online.
|
|
|
Role based Secure communication with Help Desk representative to resolve issues quickly.
|
|
|
|
|
|
|
|
|
|
|
|
|
|