You can visit aeronhelpdesk.com without providing us with any personal information. However, Aeron Help Desk does collect information from our user at different points on our Web site, in which you volunteer your personal information in response to a registration form. We will need certain details - such as your name, email address, postal address, or phone number in order to respond to your inquiries and provide you with more information on those services. We may use this information to contact you about services on our site for which you have expressed interest.

Aeron uses email addresses and other personal information submitted through our Web site to reply to your requests for information about our products, services, and other general information. Profile information will be used for the purposes of monitoring or improving the use and satisfaction of this site. On occasion, we may also use your contact information to inform you of Aeron products and services that you might be interested in. You can elect not to receive newsletters and or product announcements by following the procedure below. We do not disclose information about individual visits to Aeron.com or other personal information that you may give us to any third parties without your permission.

We store information that we collect through cookies and log files. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.

A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browse, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of the time. Persistent cookies can be removed by following internet browser help file directions.

By setting a cookie on our site, users will not have to register more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user may have to complete a registration form more than once. Persistent cookies enable us to track and target the interest of our users to enhance the experience on our site.

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to UNSUBSCRIBE in the subject line in the email or email us at news@aeron.com with UNSUBSCRIBE in the subject line.

This Web site contains links to other sites. Please be aware that we, Aeron Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

At Aeron, we realize that you exercise caution when submitting personal information about yourself via the Internet. That's why we are committed to maintaining your privacy and protecting the information that you share with us.